Refund and Cancellations

REFUND POLICY

No Services rendered by Hostrunway are eligible for a refund. Prepayments and account credit are ineligible to be refunded, or transferred to alternate accounts. Any and all charge disputes must be reported directly to Hostrunway within thirty (30) days of the date which the charge originally occurred. If a charge which is deemed valid by Hostrunway, and validated by our Terms of Service or AUP, is disputed to a financial institution by performing a charge-back, then the client agrees to pay an 'Administrative Fee' of $150 in addition to original amount of funds which were reclaimed.

CANCELLATIONS POLICY

Hostrunway requires a 30 days notice of cancellation prior to the billing renewal date for the upcoming billing cycle, submitted via support ticket. A 30 day notice before the upcoming billing date is also required for any downgrades. All client data will be destroyed immediately after the cancellation date. If the notice of cancellation is not provided within 30 days, the server will still be canceled however a termination fee of $150 will be applied to the account and must be paid within 15 days to avoid full account suspension.

Official Hostrunway Resellers may cancel their servers up to twenty-four (24) hours after the server's billing renewal date. After twenty-four (24) hours, the server can still be requested to be canceled by the reseller, however the termination fee of $150/- will be applied to the account and must be paid within 15 days to avoid full account suspension.