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Hostrunway helps you build and manage a resilient, scalable multicloud architecture—so your workloads run where they perform best.
Effective Date: 1 January 2025
These Terms of Service (TOS) form the integral part of the Server Rental Agreement and must be observed and complied with by all of our subscribers, irrespective of the type of server subscriber rents.
Use of Hostrunway LLC Services constitutes acceptance and agreement to Hostrunway LLC's AUP (Acceptable Use Policy) as well as these Terms of Service.
Subscriber acknowledges that the nature of the Service (as defined in the Server Rental Agreement) furnished and the initial rates and charges have been communicated to Subscriber in the Server Rental Agreement. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. Any promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
Establishment of this service is dependent upon receipt by the Company of the executed Server Rental Agreement and payment of stated charges.
Subsequent payments are due one month after the purchase date for the following month's service. All accounts and services provided by Hostrunway LLC are subject to the current tax rate as imposed by the USA.
Subsequent payments are due on the first date of the daily subscription renewal of the service. All accounts and services provided by Hostrunway LLC are subject to the current tax rate as imposed by the province of Ontario and Canada.
All payments to Hostrunway LLC are non-refundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that is proven to be a valid charge under the provisions of the TOS and/or AUP, you agree to pay Hostrunway LLC an "Administrative Fee" of USD $100.
Due to high volume of identity theft and use of stolen payment cards, Hostrunway LLC can ask the Subscriber to provide a valid photo identification to prove the ownership of the payment card if the Subscriber uses the online payment system to pay for the Services. The Company keeps all private information in accordance with the terms of section 15 below.
The Company may temporarily deny service or terminate the Server Rental Agreement in accordance with section 5 below upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges.
Subscribers can cancel their servers at any time through their Hostrunway LLC online accounts.
The Company may at any time deny service or terminate the Server Rental Agreement if it does not have required technical capacity to perform the service. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges. All payments made but unused by Subscriber due to the termination in accordance with this section will be refunded by the Company to Subscriber.
The Subscriber acknowledges that the Service provided is of such nature that Service can be interrupted for many reasons other than the negligence of the Company and that damages resulting from any interruption of Service are difficult to ascertain. Therefore, the Subscriber agrees that the Company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the Company. The Subscriber further acknowledges that the company’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the Subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
The AUP specifically prohibits the use of our Service for illegal activities. Therefore, the Subscriber agrees that the Company may disclose any and all Subscriber information including assigned IP numbers, account history, account use, etc. to Canadian law enforcement agents without consent or notification to the Subscriber. Hostrunway LLC will not disclose subscriber information to any third party or international agency unless a Canadian court order is obtained. In addition, Hostrunway LLC shall have the right to terminate all service set forth in this Agreement.
Hostrunway LLC provides 24x7 technical support to our subscribers. We limit our technical support to our area of expertise.
Hostrunway LLC provides support only related to your server’s physical functioning. Hostrunway LLC does not offer technical support for application specific issues such as CGI programming, HTML or any other such issue. Hostrunway LLC does not provide technical support for subscribers’ customers.
Support is provided exclusively through our ticketing system at support@hostrunway.com. Phone requests are not accepted.
DDoS is an acronym for Distributed Denial of Service Attack, which is a type of denial of service attack in which an attacker uses malicious code installed on various computers to attack a single target. An attacker may use this method to have a greater effect on the target than is possible with a single attacking machine. As a user of our Services, you are ultimately responsible for making sure that your account is secured, and that no root kits or viruses are on your server.
Upon notification of an alleged DDoS, whether subscriber’s server has become the victim of a DDoS Attack or subscriber is deliberately performing the DDoS, Hostrunway LLC may initiate an immediate investigation. During the investigation, Hostrunway LLC may restrict subscriber’s access to the network to prevent further violations. If a subscriber is found to be in violation of our DDoS policy, Hostrunway LLC may, at its sole discretion, restrict, suspend or terminate such subscriber's account.
As all our subscribers are ultimately responsible for the actions of their clients over the Hostrunway LLC network, it is advisable that each subscriber develops a similar, or stricter, policy for their clients
We receive and store subscribers’ private information. The information you provide and that is collected is used to fulfil your specific request. Information about our customers is an important part of our business, and we are not in the business of selling it to others.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
We may be asked to share collected information with governmental agencies or other companies assisting us in the event of fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes. Your personally identifiable information is kept secure and encrypted during the type of transmission. Only authorized employees, agents and contractors have access to this information. Please contact us if you have any questions or concerns about our website's privacy.
We may collect various types of personal data, including but not limited to IP, email address, and payment information, for providing you service, processing the orders, and getting in touch with you. You have the right to access, rectify, and erase your data and restrict or object to its processing and data portability.
Hostrunway LLC reserves the right to revise, amend, or modify this TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be emailed to each Subscriber at the email provided to the Company.
Each subscriber must provide Hostrunway LLC with valid e-mail, fax, and telephone contacts where the subscriber can be reached for all notifications, complaints, news and promotions.
The Subscriber has read this Terms of Service and agrees with its terms.
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Get in touch with our team — whether it's sales, support, or solution consultation, we’re always here to ensure your hosting experience is reliable, fast, and future-ready.